SHIPPING / RETURNS

SHIPPING / RETURNS

All items will be shipped Australia local express companies unless prohibited by size or weight, in which case a motor freight carrier will be used. Expedited shipping may be available at additional cost upon request. For International orders, we may elect to ship by DHL at our discretion. Please note that Trade agreements vary between Australia and international countries. For this reason, duties and taxes applicable on the importation of any of ROHMY are the full responsibility of the customer as well as any brokerage fees.

ROHMY does not accept unauthorized returns. In the event that an item must be returned, the customer must first contact us, and obtain a return authorization number. This number must be clearly marked on the outside of your return package. Shipping costs, unless otherwise specially provided for, are the buyer’s responsibility. An invoice, with date of sale, must be included with the return package. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and received by ROHMY within 14 days of your original receipt of the product. No credit will be issued for damaged, installed or deformed items. Items will be inspected prior to issuance of any refund or credit. Special order items cannot be returned, unless they have manufacturer’s defects. All items eligible for return are subject to a 20% restocking fee, except in cases where the return was caused by our error. Please note that any damage must be reported to ROHMY prior to any installation. We cannot offer any exchange or refunds on items that have been installed or used.

DAMAGED ITEMS

ROHMY and its suppliers deliver merchandise to carriers properly protected and packaged. Therefore, damage in transit is the responsibility of the carrier. If a package appears damaged when you receive it, indicate the condition of the package (i.e., specific damage) on your receipt from the carrier along with your signature. If damage is discovered after opening the package, notify the carrier immediately. Claims for damage must be handled through the carrier, not ROHMY. If necessary, we will assist you in any claim to the degree practical.

ROHMY and its manufacturers and supported retailers deliver merchandise to carriers properly protected and packaged. Any damage incurred in transit is the sole responsibility of the carrier. If a package appears damaged upon its arrival, specifically describe the condition of the package on the receipt from your carrier. Notify the carrier immediately if an item is found to be damaged after opening the package. If needed, ROHMY will assist the customer in your claim to a practical degree.