WARRANTY AND REPAIR

ROHMY Warranty Policy

At ROHMY, we are committed to delivering premium products with an emphasis on quality and durability. This warranty policy applies to all purchases, whether made through our online store or physical locations, and sets clear expectations for proper care and usage.

1. Warranty Coverage

ROHMY provides a warranty against manufacturing defects in materials and workmanship for a period of 12 months from the date of purchase, unless otherwise stated. This warranty covers:

• Manufacturing defects.
• Faulty materials.
• Malfunctions under normal, recommended usage.

2. Exclusions from Warranty

The following are not covered under this warranty:

• Improper installation: Products must be installed by certified professionals. Any damage resulting from improper installation voids the warranty.
• Environmental damage: Corrosion, rust, or damage caused by exposure to chemicals, road salts, harsh cleaning agents, or extreme conditions (e.g., saltwater) are excluded.
• Improper maintenance: Failure to follow ROHMY’s maintenance guidelines, including using inappropriate cleaning agents, will void the warranty.
• Normal wear and tear: Scratches, scuffs, or fading from UV exposure are not covered.
• Unauthorized modifications: Any modification to the product voids the warranty.
• Shipping and labor costs: Warranty claims do not cover shipping fees or labor costs associated with product installation or removal.

3. Warranty Claims and Conditions

To file a warranty claim, the following steps must be followed:

• Provide proof of purchase and professional installation records.
• Submit detailed photos of the defect, along with a description of the issue.
• Complete and submit the ROHMY warranty claim form within 30 days of noticing the defect.

Once a claim is initiated, the product must be returned to ROHMY for inspection or replacement within 30 days. Claims that are initiated but not completed within the original warranty period will be void. Additionally, claims will be denied if damage is due to improper use or maintenance.

4. Inspection and Labor Costs

Costs associated with inspection or labor, including diagnostics or assessments, are the responsibility of the customer. These costs are not included in the warranty coverage.

5. Maintenance Requirements

To maintain warranty eligibility, customers must follow ROHMY’s recommended maintenance guidelines:

• Cleaning: Only use non-corrosive cleaning agents as outlined in the product manual. Avoid harsh chemicals or abrasive tools.
• Inspection: Perform regular inspections for wear, rust, or damage, and take action as recommended by ROHMY.

Failure to meet these maintenance requirements will void the warranty.

6. Parts Replacement and Warranty Period

Any replacement part provided under warranty is covered only for the remainder of the original product’s warranty period. The warranty does not restart or extend for the replacement part.

7. Return Shipping and Labor Costs

ROHMY does not cover shipping costs for returned products or the installation labor involved in product removal or reinstallation. Customers are responsible for covering return shipping fees for any products sent back for warranty claims or other reasons.
For products purchased through our online shop, customers must bear the return shipping cost. Similarly, labor costs for installation at our physical locations are not covered under this warranty.

8. Returns for Online Purchases

If a product purchased through the ROHMY online shop is returned and found to be damaged, scratched, or altered compared to its original condition (particularly if the product has not been installed), ROHMY reserves the right to refuse the warranty claim or replacement.
If the damage is minor, ROHMY may charge a restocking fee ranging from 20% to 50%, depending on the severity of the damage.

9. Inspection Fee for Unfounded Claims

If a returned product is found to be free of defects or damage, ROHMY reserves the right to charge an inspection fee to cover the cost of processing the claim. This fee is separate from any other charges.

10. Limitation of Liability

ROHMY’s liability is limited to repairing or replacing the defective product. ROHMY is not responsible for:

• Incidental or consequential damages.
• Losses resulting from improper handling, storage, or use outside the intended scope of the product.

11. Applicability of Warranty

This warranty policy applies to all products purchased directly through the ROHMY online store or any ROHMY physical location. Regardless of the point of purchase, the same terms and conditions apply.

12. Final Disclaimer

By purchasing and using ROHMY products, customers agree to the terms outlined in this warranty. ROHMY reserves the right to modify or update this warranty policy at any time without prior notice.

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