INDIVIDUAL SHIPPING ADJUSTMENT
This item is for individual shipping cost only.
Shipping costs will be quoted after your order is placed, based strictly on the address provided in your order.
It is the customer’s responsibility to ensure that all address details entered in the order are complete and accurate. All shipping arrangements will be executed strictly according to the address shown on the order. Any incorrect or inconsistent information may result in delays, additional costs, or delivery issues, for which we cannot be held responsible.
When selecting Local Pickup, you are still required to enter the correct address in both the Delivery Address and Destination Address fields, as this information will be used for shipping quotation and order processing.
Once the shipping cost has been confirmed and you proceed with payment via the provided payment link, you must ensure that the address shown on the shipping invoice/payment link matches exactly with the address in your original order. This serves as a second confirmation of your delivery details.
Our sales team will rely solely on the address recorded in the order system for all processing and shipping arrangements. Any request for changes must be clearly stated in writing prior to shipment, and must be consistent across all documentation.
International Shipping Notice
Due to the high cost and slower logistics associated with shipping from Australia, we have implemented a regional fulfillment system to better serve our international customers and reduce overall shipping expenses.
- Japan: Orders within Japan will be fulfilled directly from our Japan warehouse.
- Mainland China, Hong Kong, Taiwan: Orders will be shipped from our authorized regional distributors.
- Rest of the world: Orders will be dispatched from either our Japan warehouse or our China-based distributor, depending on the most efficient and cost-effective option.
For orders within Australia and New Zealand, all shipments will be fulfilled from our Australia warehouse.
This approach ensures faster delivery times and more competitive shipping costs by utilizing the most strategically located fulfillment center for your region.
Thank you for your interest in our products and for choosing to shop with us. Please do not hesitate to contact us if you have any further questions or concerns.
Please feel free to email us if you have any questions.
FOR ALL INTERNATIONAL BUYERS
Please check out your order and select “Local Pickup” Option if you would like to ship your order out side Australia.
Email us your order number at
sales@rohmy.com.au
and our sales team will reply you a purchase link with the correct international shipping cost for your to pay your shipping separately.
International Shipping Notice
Due to the high cost and slower logistics associated with shipping from Australia, we have implemented a regional fulfillment system to better serve our international customers and reduce overall shipping expenses.
For all orders outside of Australia:
- Japan: Orders within Japan will be fulfilled directly from our Japan warehouse.
- Mainland China, Hong Kong, Taiwan: Orders will be shipped from our authorized regional distributors.
- Rest of the world: Orders will be dispatched from either our Japan warehouse or our China-based distributor, depending on the most efficient and cost-effective option.
For orders within Australia and New Zealand, all shipments will be fulfilled from our Australia warehouse.
This approach ensures faster delivery times and more competitive shipping costs by utilizing the most strategically located fulfillment center for your region.
SHIPPING / RETURNS
All items will be shipped Australia local express companies unless prohibited by size or weight, in which case a motor freight carrier will be used. Expedited shipping may be available at additional cost upon request. For International orders, we may elect to ship by DHL at our discretion. Please note that Trade agreements vary between Australia and international countries. For this reason, duties and taxes applicable on the importation of any of ROHMY are the full responsibility of the customer as well as any brokerage fees.
ROHMY does not accept unauthorized returns. In the event that an item must be returned, the customer must first contact us, and obtain a return authorization number. This number must be clearly marked on the outside of your return package. Shipping costs, unless otherwise specially provided for, are the buyer’s responsibility. An invoice, with date of sale, must be included with the return package. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and received by ROHMY within 14 days of your original receipt of the product. No credit will be issued for damaged, installed or deformed items. Items will be inspected prior to issuance of any refund or credit. Special order items cannot be returned, unless they have manufacturer’s defects. All items eligible for return are subject to a 20% restocking fee, except in cases where the return was caused by our error. Please note that any damage must be reported to ROHMY prior to any installation. We cannot offer any exchange or refunds on items that have been installed or used.
DAMAGED ITEMS
ROHMY and its suppliers deliver merchandise to carriers properly protected and packaged. Therefore, damage in transit is the responsibility of the carrier. If a package appears damaged when you receive it, indicate the condition of the package (i.e., specific damage) on your receipt from the carrier along with your signature. If damage is discovered after opening the package, notify the carrier immediately. Claims for damage must be handled through the carrier, not ROHMY. If necessary, we will assist you in any claim to the degree practical.
ROHMY and its manufacturers and supported retailers deliver merchandise to carriers properly protected and packaged. Any damage incurred in transit is the sole responsibility of the carrier. If a package appears damaged upon its arrival, specifically describe the condition of the package on the receipt from your carrier. Notify the carrier immediately if an item is found to be damaged after opening the package. If needed, ROHMY will assist the customer in your claim to a practical degree.
Pre-Order Items
Please be noted,
All pre orders are made to order.
We do NOT offer cancellation for all Pre order items.