RETURNS
ROHMY does not accept unauthorized returns. In the event that an item must be returned, the customer must first contact us and obtain a Return Authorization Number. This number must be clearly marked on the outside of your return package.
Contact sales@rohmy.com.au before initiating any return. Returns sent without authorization will not be processed.
Items must be returned in original packaging, unused and uninstalled, and received by ROHMY within 14 days of your original receipt.
Include your original invoice — with date of sale — inside the return package.
All eligible returns are subject to a 20% restocking fee, except where the return resulted from our error.
Special order and made-to-order items cannot be returned unless a manufacturer's defect is present.
No credit or exchange is available for items that have been installed, used, or deformed. Any damage must be reported to ROHMY prior to any installation.
Return shipping costs are the buyer's responsibility unless the return was caused by our error.
DOMESTIC SHIPPING
All items are shipped via Australian local express carriers unless prohibited by size or weight, in which case a motor freight carrier will be used. Expedited shipping may be available at additional cost upon request.
INTERNATIONAL ORDERS
Please check out your order and select "Local Pickup" at checkout if you would like to ship outside Australia. Email your order number to sales@rohmy.com.au and our sales team will reply with a purchase link for the correct international shipping cost. International orders may be dispatched via DHL at our discretion.
Please note that duties and taxes applicable on importation, as well as any brokerage fees, are the full responsibility of the customer.
TRANSIT DAMAGE
ROHMY and its suppliers deliver merchandise to carriers properly protected and packaged. Damage incurred in transit is the sole responsibility of the carrier. If a package appears damaged upon arrival, note the specific condition on the receipt from your carrier before signing. If damage is discovered after opening the package, notify the carrier immediately. ROHMY will assist you in your claim to a practical degree.
PRE-ORDERS
All pre-orders are made to order. ROHMY does not offer cancellations on pre-order items
